Do you have a myGov Account? If so, the way you receive ATO correspondence has changed.


MyGov is an online portal that connects you to Australian Government departments such as Centrelink, Medicare and the ATO. Once you register for a myGov Account and link it to the ATO, you will receive important correspondence to your myGov Inbox.

Some of our clients who have registered for myGov accounts have asked us about not receiving notices from the ATO, resulting in late payment notices and demands.

The types of ATO correspondence you may receive in your myGov Inbox include:

  • Notices, such as notices of assessment and statements of account;
  • Confirmation and reminder notices for activity statements or instalment notices.

It is your responsibility to regularly check your myGov account for any ATO correspondence sent to you.

Your tax agent does not receive copies of this correspondence. Therefore, they cannot advise you that it has been sent.  Even if the correspondence includes a physical mailing address or PO Box details, that does not mean a paper copy was sent out. 

If you're a client of Aintree Group, it is possible for you to revert communication back to our office if you'd prefer. Please get in touch with our office if you'd like to make that change. 

How to get notified when you receive notices in your myGov Inbox:

You will get email or SMS notifications from myGov to let you know when there are new messages in your myGov Inbox. The default setting for notification is email.

We recommend you change your myGov Inbox notification preference to SMS as this will ensure you get immediate notification of any communication via your account. 

To change your Inbox notification preference, log into your myGov account, select the ‘Account Settings’ icon and select 'Inbox alerts'.



Click here for further details on myGov.